The Wright Business Support Centre http://www.wrightvirtualpa.co.uk/blog Experiences from Business Support Industry Well, IT’S FINALLY HERE! /latest-news/well-its-finally-here-2013-10-11 /latest-news/well-its-finally-here-2013-10-11 Well, IT’S FINALLY HERE! The all new Wright Business Support Centre website is now live, it’s been a long time in the planning but finally all of you now get to see it. It’s for all you Biz people out there who want to get all their business support needs in one place – why go anywhere else? You may have also noticed our change of name from Wright Virtual PA to Wright Business Support Centre, different name but still the same top quality services. The Wright services, at the Wright time, at the Wright price. Enjoy!

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Fri, 11 Oct 2013 01:00:00 +0100
DISABILITY SHEFFIELD 10TH ANNIVERSARY LAUNCH /latest-news/disability-sheffield-10th-anniversary-launch-2013-10-15 /latest-news/disability-sheffield-10th-anniversary-launch-2013-10-15 Disability Sheffield will be celebrating their 10th anniversary of helping the disabled within Sheffield at their launch on 25th October. Have been busy helping them to prepare for the event with new branding and a new website which will be previewed at their anniversary launch.

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Tue, 15 Oct 2013 17:21:00 +0100
MIK SCARLET VISITS SHEFFIELD! /latest-news/mik-scarlet-visits-sheffield-2013-10-22 /latest-news/mik-scarlet-visits-sheffield-2013-10-22 Mik Scarlet, Broadcaster, Journalist, Musician, Access and Inclusion Expert (a man of many talents) will be attending Disability Sheffield Centre for Independent Living this Friday to celebrate their 10th anniversary launch. It shaping up to be a fantastic event.

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Tue, 22 Oct 2013 18:52:00 +0100
WEBSITE AND EMPLOYMENT SUPPORT TOOLKIT - LOOKING GOOD /latest-news/website-and-employment-support-toolkit-looking-good-2013-10-29 /latest-news/website-and-employment-support-toolkit-looking-good-2013-10-29 Well done to Andy and his team for a job well done on the website design and employment support toolkit build – looking good!

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Tue, 29 Oct 2013 13:15:00 +0000
MUST BE A DICTATION DAY /latest-news/must-be-a-dictation-day-2013-11-01 /latest-news/must-be-a-dictation-day-2013-11-01 Everyone sending their MP3 files and mini tapes in

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Fri, 01 Nov 2013 16:30:00 +0000
COMING SOON! /latest-news/coming-soon-2013-11-08 /latest-news/coming-soon-2013-11-08 We are expanding! We will soon be adding IT services to our business support centre – watch this space for further details.

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Fri, 08 Nov 2013 20:23:00 +0000
IT'S HERE! /latest-news/its-here-2013-11-13 /latest-news/its-here-2013-11-13 Our new IT service is now available check this out
http://www.wrightbusinesssupportcentre.co.uk/it-support-services

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Wed, 13 Nov 2013 11:13:00 +0000
ARE YOU HAVING PRESENTATION JITTERS? /latest-news/are-you-having-presentation-jitters-2014-06-09 /latest-news/are-you-having-presentation-jitters-2014-06-09 Have you ever found yourself preparing a presentation, perhaps for the very first time, and just don’t know how to put this together? Have you been stressed out and had sleepless nights worrying about giving your presentation to a group of strangers and whether they will be interested in what you have to say? If this sounds familiar then follow this link to 10 TOP TIPS that will help calm the nerves and help fill the content void!

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Mon, 09 Jun 2014 20:00:00 +0100
ON TO A WINNER /latest-news/on-to-a-winner-2014-06-13 /latest-news/on-to-a-winner-2014-06-13 Want to know what I got up to at the Proact Stadium, the home of Chesterfield FC, today?

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Fri, 13 Jun 2014 15:11:00 +0100
3 EASY STEPS TO GETTING RID OF THAT REALLY ANNOYING HORIZONTAL LINE IN WORD 2010 /latest-news/3-easy-steps-to-getting-rid-of-that-really-annoying-horizontal-line-in-word-2010-2014-07-22 /latest-news/3-easy-steps-to-getting-rid-of-that-really-annoying-horizontal-line-in-word-2010-2014-07-22 Cant’ get rid of that really annoying horizontal line that suddenly appeared in your wonderfully prepared Word document and you’re tearing your hair out? Follow these 3 easy steps which might just help to save your sanity!

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Tue, 22 Jul 2014 14:41:00 +0100
IT'S ALIVE /latest-news/its-alive-2014-01-13 /latest-news/its-alive-2014-01-13 NEW WEBSITE
Disability Sheffield have today launched their new website. Our web and support toolkit team have been hard at work getting this ready for the big launch – well done guys! Disability Sheffield offer free support and advice to adults with disabilities living within Sheffield. Click on the link above to view the site. You can follow Disability Sheffield on LinkedIn, Twitter and Facebook – just click on the links on the website to follow. Photo courtesy of ‘The Star’ newspaper.

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Mon, 13 Jan 2014 16:02:00 +0000
DISABILITY SHEFFIELD - RADIO SHEFFIELD PHONE IN /latest-news/disability-sheffield-radio-sheffield-phone-in-2014-01-15 /latest-news/disability-sheffield-radio-sheffield-phone-in-2014-01-15 Link to Radio Sheffield Phone In

Disability Sheffield were recently invited to take part in a radio phone in on Radio Sheffield, its focus being on the disabled and getting them into work and described in more detail Just the Job’ and its aims. Click on the link above to listen to the recording of the show.

The times are: from 01.25-Kathryn in news segment and from 51.40-Grace’ story, a pre-recorded interview and Kathryn Littlewood of Disability Sheffield live interview.

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Wed, 15 Jan 2014 14:17:00 +0000
BIGGEST DATABASE EVER! /latest-news/biggest-database-ever-2014-01-15 /latest-news/biggest-database-ever-2014-01-15 This week Erica has been busy creating and reformatting a huge database of client contacts for a client and uploading the contacts to their cloud based contact database. It’s all good fun!

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Wed, 15 Jan 2014 14:33:00 +0000
Corporate Pages /latest-news/corporate-pages-2014-01-28 /latest-news/corporate-pages-2014-01-28 Writing the content of a corporate page for a charity website today. Is your website in need of updating?

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Tue, 28 Jan 2014 10:53:00 +0000
MOVING IN DAY /latest-news/moving-in-day-2014-02-22 /latest-news/moving-in-day-2014-02-22 Been helping one of my clients move to a storage facility today. Also organised the move for them. Nearly there!

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Sat, 22 Feb 2014 20:11:00 +0000
WE ARE PROUD TO TEAM UP WITH DISABILITY SHEFFIELD AND SIMON HAMER /latest-news/we-are-proud-to-team-up-with-disability-sheffield-and-simon-hamer-2014-02-27 /latest-news/we-are-proud-to-team-up-with-disability-sheffield-and-simon-hamer-2014-02-27 We are proud to announce that we have teamed up with Disability Sheffield and Simon Hamer – one of the UK’s leading social media gurus – to bring you a fantastic opportunity to get social media training delivered to your staff at your own premises and at the same time help a charity to provide vital support to their local community. Click here to find out how you can help a charity to help your business.

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Thu, 27 Feb 2014 11:36:00 +0000
WHAT IS THE DIFFERENCE BETWEEN A BOOKKEEPER AND AN ACCOUNTANT? /latest-news/what-is-the-difference-between-a-bookkeeper-and-an-accountant-2014-03-03 /latest-news/what-is-the-difference-between-a-bookkeeper-and-an-accountant-2014-03-03 Generally speaking, a bookkeeper is a person without a college degree in accounting who performs much of the data entry tasks. This includes entering the bills from vendors, paying bills, processing payroll data, preparing sales invoices, mailing statements to customers, etc.

An accountant is likely to have a college degree with a major in accounting and takes over where the bookkeeper leaves off.

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Mon, 03 Mar 2014 17:31:00 +0000
HOW DO CHARITY/VOLUNTARY SERVICES MANAGE THEIR TOIL AND TIME RECORDINGS? /latest-news/how-do-charityvoluntary-services-manage-their-toil-and-time-recordings-2014-03-17 /latest-news/how-do-charityvoluntary-services-manage-their-toil-and-time-recordings-2014-03-17 I have an electronic tool which can help save you hours of time each month. It compliments Peninsula HR on-line too.

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Mon, 17 Mar 2014 15:31:00 +0000
FEELING OVERWHELMED - IS IT TIME YOU HIRED A VIRTUAL ASSISTANT? /latest-news/feeling-overwhelmed-is-it-time-you-hired-a-virtual-assistant-2014-06-09 /latest-news/feeling-overwhelmed-is-it-time-you-hired-a-virtual-assistant-2014-06-09 So what do you do when your business is growing, your ‘To Do’ list is getting out of control, your working evenings and weekends and you are feeling overwhelmed? You hire a Virtual Assistant – you outsource – take a look at this FREE video to find out how your business can reap the benefits of hiring flexible and cost-effective admin support. Sound like something you need? Then follow this link to see how we can lift your admin and office management burden.

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Mon, 09 Jun 2014 15:30:00 +0100
SO WHAT’S THE DIFFERENCE BETWEEN A TEMP AND A VIRTUAL ASSISTANT (VA)? PART 1 of 3 – THE TEMP /latest-news/so-whats-the-difference-between-a-temp-and-a-virtual-assistant-va-part-1-of-3-the-temp-2014-09-01 /latest-news/so-whats-the-difference-between-a-temp-and-a-virtual-assistant-va-part-1-of-3-the-temp-2014-09-01 This is a question that we are often asked and so, to try to help those who are still trying to figure out the answer and can’t really see where the difference lies, we have put together some infomation that may just help to unravel the ‘mystery’.

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Mon, 01 Sep 2014 11:10:00 +0100
SO WHAT’S THE DIFFERENCE BETWEEN A TEMP AND A VIRTUAL ASSISTANT (VA)? PART 2 of 3 – THE VA /latest-news/so-whats-the-difference-between-a-temp-and-a-virtual-assistant-va-part-2-of-3-the-va-2014-09-03 /latest-news/so-whats-the-difference-between-a-temp-and-a-virtual-assistant-va-part-2-of-3-the-va-2014-09-03 AS PROMISED! here is PART 2 of 3. We have looked at the pros and cons of hiring a Temp and now we are going to take a look at the pros and cons of hiring a Virtual Assistant.

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Wed, 03 Sep 2014 21:57:00 +0100
SO WHAT’S THE DIFFERENCE BETWEEN A TEMP AND A VIRTUAL ASSISTANT (VA)? PART 3 of 3 – A SIMPLE COSTS COMPARISON /latest-news/so-whats-the-difference-between-a-temp-and-a-virtual-assistant-va-part-3-of-3-a-simple-costs-comparison-2014-09-05 /latest-news/so-whats-the-difference-between-a-temp-and-a-virtual-assistant-va-part-3-of-3-a-simple-costs-comparison-2014-09-05 In PARTS 1 and 2 we looked at the pros and cons of a hiring a Temp or a Virtual Assistant (VA)/Executive Virtual P.A. (EVPA) now let’s take a look at a simple costs comparison between the two and see which is more cost-effective.

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Fri, 05 Sep 2014 08:03:00 +0100
10 THINGS YOU NEED TO KNOW ABOUT VIRTUAL ASSISTANTS - TIPS 1 AND 2 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-1-and-2-2014-09-15 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-1-and-2-2014-09-15 ‘I just don’t get it’, I hear you ask, what IS a Virtual Assistant? To dispel the myths that surround Virtual Assistants here are Tips 1 and 2 of 10 that will hopefully answer that very question.

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Mon, 15 Sep 2014 11:07:00 +0100
10 THINGS YOU NEED TO KNOW ABOUT VIRTUAL ASSISTANTS - TIPS 3 AND 4 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-3-and-4-2014-09-16 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-3-and-4-2014-09-16 AS PROMISED here are Tips 3 and 4 of 10 from our ‘What IS a Virtual Assistant (VA)?’ series, which will hopefully dispel the myths that surround Virtual Assistants and help answer that very question.

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Tue, 16 Sep 2014 09:00:00 +0100
10 THINGS YOU NEED TO KNOW ABOUT VIRTUAL ASSISTANTS – TIPS 5 AND 6 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-5-and-6-2014-09-17 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-5-and-6-2014-09-17 QUICK AND EASY TO READ TOP TIPS – here are Tips 5 and 6 of 10 from our ‘What IS a Virtual Assistant?’ series, which will hopefully dispel the myths that surround Virtual Assistants.

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Wed, 17 Sep 2014 09:00:00 +0100
10 THINGS YOU NEED TO KNOW ABOUT VIRTUAL ASSISTANTS – TIPS 7 AND 8 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-7-and-8-2014-09-18 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-7-and-8-2014-09-18 AS PROMISED HERE ARE TIPS 7 and 8 of 10 from our ‘What IS a Virtual Assistant (VA)?’ series, which will hopefully help answer some of the questions you may have been asking yourself about VAs.

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Thu, 18 Sep 2014 11:21:00 +0100
10 THINGS YOU NEED TO KNOW ABOUT VIRTUAL ASSISTANTS – TIPS 9 AND 10 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-9-and-10-2014-09-19 /latest-news/10-things-you-need-to-know-about-virtual-assistants-tips-9-and-10-2014-09-19 LAST, BUT BY NO MEANS LEAST, – HERE ARE TIPS 9 and 10 of 10 from our ‘What IS a Virtual Assistant (VA)?’ series, which will, together with tips 1 to 8, give you an overview of what a VA actually is!

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Fri, 19 Sep 2014 10:07:00 +0100
10 THINGS YOU NEED TO KNOW ABOUT VIRTUAL ASSISTANTS - THE FULL STORY /latest-news/10-things-you-need-to-know-about-virtual-assistants-the-full-story-2014-09-19 /latest-news/10-things-you-need-to-know-about-virtual-assistants-the-full-story-2014-09-19 FOR YOUR CONVENIENCETHE FULL STORY – all 10 tips for those who may find it helpful to have everything in one place.

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Fri, 19 Sep 2014 10:24:00 +0100
HOW CAN A VIRTUAL ASSISTANT (VA) HELP A BUSINESS OR ORGANISATION? - TIPS 1 AND 2 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-1-and-2-2014-09-29 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-1-and-2-2014-09-29 Here are Tips 1 and 2 of 8, which forms part of our ‘All About VAs’ series. These tips will help you to build a ‘picture’ of the many ways a VA can help you and your business to grow develop.

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Mon, 29 Sep 2014 09:00:00 +0100
HOW CAN A VIRTUAL ASSISTANT (VA) HELP A BUSINESS OR ORGANISATION? - TIPS 3 AND 4 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-3-and-4-2014-09-30 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-3-and-4-2014-09-30 Do you hate paperwork? Are you unsure what tasks Virtual Assistants can help with? Then read on…here are Tips 3 and 4 of 8, which form part of our ‘All About VAs’ series, which will hopefully answer those two questions for you and complete the first half of the ‘picture’.

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Tue, 30 Sep 2014 09:00:00 +0100
HOW CAN A VIRTUAL ASSISTANT (VA) HELP A BUSINESS OR ORGANISATION? TIPS 5 AND 6 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-5-and-6-2014-10-01 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-5-and-6-2014-10-01 Do you want your business to be successful? Are you looking to grow and develop? Do you want a professional image? Then you would greatly benefit from working with a Virtual Assistant!

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Wed, 01 Oct 2014 09:00:00 +0100
HOW CAN A VIRTUAL ASSISTANT (VA) HELP A BUSINESS OR ORGANISATION? - TIPS 7 AND 8 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-7-and-8-2014-10-02 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-tips-7-and-8-2014-10-02 Not sure whether you can or should take on another employee? You have an alternative!

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Thu, 02 Oct 2014 15:54:00 +0100
HOW CAN A VIRTUAL ASSISTANT (VA) HELP A BUSINESS OR ORGANISATION? - THE FULL STORY /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-the-full-story-2014-10-06 /latest-news/how-can-a-virtual-assistant-va-help-a-business-or-organisation-the-full-story-2014-10-06 For those of you who like all your info in one place, for your convenience, here is the complete Tips 1 to 8 from our ‘How can a VA help a business or organisation’ paper.

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Mon, 06 Oct 2014 13:02:00 +0100
7 THINGS YOU NEED TO CONSIDER BEFORE HIRING AN EXECUTIVE VIRTUAL P.A. OR A VIRTUAL ASSISTANT - WHAT IS IT YOU WANT OR NEED? /latest-news/7-things-you-need-to-consider-before-hiring-an-executive-virtual-pa-or-a-virtual-assistant-what-is-it-you-want-or-need-2014-10-06 /latest-news/7-things-you-need-to-consider-before-hiring-an-executive-virtual-pa-or-a-virtual-assistant-what-is-it-you-want-or-need-2014-10-06 For some people, hiring, delegating and working with an Executive Virtual PA (EVPA) or a Virtual Assistant (VA) are entirely ‘alien’ and this will be a new skill they will need to learn and develop.

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Mon, 06 Oct 2014 13:18:00 +0100
HOW TO HIRE A VIRTUAL ASSISTANT (VA) /latest-news/how-to-hire-a-virtual-assistant-va-2014-10-27 /latest-news/how-to-hire-a-virtual-assistant-va-2014-10-27 Are you thinking of hiring a VA? Not sure where to start? Then you have come to the right place.

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Mon, 27 Oct 2014 09:58:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS TIPS 1 AND 2 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-1-and-2-2015-01-29 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-1-and-2-2015-01-29 Incoming phone calls can take up a lot of time and seriously dent your productivity by taking you away from other tasks. There are ways of handling incoming phone calls to cut down on the amount of time you use speaking on the phone. These top tips will help you to work smarter on your phone.

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Thu, 29 Jan 2015 11:48:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS TIPS 3 AND 4 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-3-and-4-2015-01-30 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-3-and-4-2015-01-30 Here are Hot Tips 3 and 4 of 12 of our telephone handling guide – these tips focus on keeping phone calls on track and closing each call.

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Fri, 30 Jan 2015 11:43:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS - TIPS 5 AND 6 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-5-and-6-2015-02-02 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-5-and-6-2015-02-02 Top Tips 5 and 6 of 12 from our telephone handling guide, these tips focus on the importance of message taking and what to consider when running a business from home where phones are concerned.

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Mon, 02 Feb 2015 11:22:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS - TIPS 7 AND 8 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-7-and-8-2015-02-04 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-7-and-8-2015-02-04 Top Tips 7 and 8 of 12 from our telephone handling guide, these tips focus on making notes of frequently asked questions and how they can save you and your team time and service with a smile over the phone (it really does work!).

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Wed, 04 Feb 2015 10:39:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS - TIPS 9 AND 10 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-9-and-10-2015-02-05 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-9-and-10-2015-02-05 Top Tips 9 and 10 of 12 from our telephone handling guide, these tips focus on connectivity and use of voicemail.

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Thu, 05 Feb 2015 10:53:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS - TIPS 11, 12 AND SUMMARY /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-11-12-and-summary-2015-02-06 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-tips-11-12-and-summary-2015-02-06 Top Tips 11 and 12 of 12 and summary from our free telephone call handling guide. These top tips concentrate on confidentiality when using the phone and person or machine?

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Fri, 06 Feb 2015 10:29:00 +0000
12 THINGS YOU NEED TO KNOW ABOUT OVERCOMING YOUR TELEPHONE DEMONS - THE WHOLE STORY /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-the-whole-story-2015-02-08 /latest-news/12-things-you-need-to-know-about-overcoming-your-telephone-demons-the-whole-story-2015-02-08 For your convenience please follow the link below for a copy of our FREE telephone handling guide. This gives you all 12 TOP TIPS and SUMMARY in one place. Enjoy!

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Sun, 08 Feb 2015 20:01:00 +0000
BUSINESS PROCESS OUTSOURCING (BPO) IS GROWING /latest-news/business-process-outsourcing-bpo-is-growing-2015-08-27 /latest-news/business-process-outsourcing-bpo-is-growing-2015-08-27 Business owners are turning to business process outsourcing (bpo) with a view to cutting back office costs, and at the same retaining the ability to grow and develop their business.

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Thu, 27 Aug 2015 12:37:00 +0100
NEW mobile call answering service now available! /latest-news/new-mobile-call-answering-service-now-available-2017-02-15 /latest-news/new-mobile-call-answering-service-now-available-2017-02-15 By popular request, we are really excited to announce our new mobile answering service designed especially for ‘one-man bands’.

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Wed, 15 Feb 2017 16:15:00 +0000
TIME IS MONEY FOR SMALL BUSINESSES! /latest-news/time-is-money-for-small-businesses-2017-03-24 /latest-news/time-is-money-for-small-businesses-2017-03-24 There are some good programmes to help small businesses manage their time. Some of the more popular time management programmes are Worktime, Minute Dock, Bill4Time, Paymo, Task Management, Toggl, Rescue Time, It is worth taking a look at these.

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Fri, 24 Mar 2017 10:09:00 +0000
WHAT IS A VIRTUAL ASSISTANT? /latest-news/what-is-a-virtual-assistant-2017-04-24 /latest-news/what-is-a-virtual-assistant-2017-04-24 Quite simply, a Virtual Assistant (aka ‘VA’) is someone who works remotely. They are self-employed professionals who provide administrative, technical or creative business support services.

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Mon, 24 Apr 2017 11:25:00 +0100
VAT IN BRIEF - FOR NEWBIES TO BUSINESS /latest-news/vat-in-brief-for-newbies-to-business-2017-07-06 /latest-news/vat-in-brief-for-newbies-to-business-2017-07-06 Quite a few newbies to business have been asking about VAT, ‘Do they have to register? “How do they register” and ‘How does it work’?

I wish I could say that it is simple and quick to answer all of these questions, but I am afraid it is not as simple as it sounds!

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Thu, 06 Jul 2017 11:00:00 +0100