Top Tips 11 and 12 of 12 and summary from our free telephone call handling guide. These top tips concentrate on confidentiality when using the phone and person or machine?
11) Confidentiality
If you are working in confidential surroundings, please be mindful when taking calls, especially in a reception area, as the conversation you are holding with the caller may be sensitive in nature and the conversation should remain private.
12) People prefer to talk to a person rather than a machine!
Having a machine pick-up can be problematical in that people may not leave a message or bother to call back. If answering incoming calls is taking up too much of your time, consider hiring a professional answering service to answer the phone for you and to filter your calls. TOP TIP It may be worth noting that the cost of hiring someone else to take your calls may be more than offset by the increase in your productivity and higher sales.
Telephone Tips Summary
It may be worth remembering that the telephone is supposed to be a business tool, not an invasive time waster that rules your working day. Handling your incoming calls according to these tips will help you manage your time, improve your productivity and put your phone back where it belongs – helping you run your business rather than it running you.
I hope these Top Telephone Tips help, please feel free to share with friends and colleagues, or if you would like further information on the telephone answering services we provide please click on this link.
Thanks for reading!
