FAQ
There are many questions we are asked about the many business outsourcing services we provide and to help we have listed below some of the more common ones, if yours is not listed below, then please get in touch and we will be happy to answer any question you may have in relation to the many business support solutions we provide.
Frequently Asked Questions
- 1. Can you visit or work at my office or home?
Yes, we are fully insured for on-site work and visits.
- 2. Can you just work on particular projects?
Yes, we work on an ad hoc, project or ongoing basis – it is your choice, you are in control!
- 3. Who do you help?
We specialise in supporting micro to Small Businesses, busy executives and charitable organisations.
- 4. What about confidentiality?
We take confidentiality very seriously and to support our claim we are willing to sign confidentiality agreements if requested and we are also registered with the Information Commissioner’s Office. What this means to you is that you can rest assured your confidential information is stored and treated with the utmost care and discretion.
- 5. Where are you based?
We are based in the Midlands (Chesterfield, Derbyshire).
- 6. Which areas do you cover?
We can work remotely/virtually across the UK. For on-site work we cover Chesterfield, Sheffield, Derby and Mansfield.
- 7. Can payment be made via BACS?
No problem, our bank account details will appear on the bottom of your invoice.
- 8. How do you keep your costs down?
In an effort to keep costs down for our administration outsourcing services we do not include costs for stationery, postage and telephone calls, these are charged at cost price to clients who need them.
- 9. Can you help me to identify what I can outsource?
No problem at all. Many businesses are unsure how we can help and we are happy to discuss this with you. How much or how little you decide to outsource is entirely in your hands.
- 10. I am worried about ‘letting go’ – should I be?
The simple answer is no. Business process outsourcing (bpo) is becoming common practice for many varied reasons (cutting costs, business growth and development and many other reasons) we can put your mind at rest. Many of our current clients felt the same way as you are perhaps feeling now, but they have all stayed with us as they enjoy their new found ‘freedom’.
Testimonials
Nancy has been working with us for about 18 months. She is excellent and highly recommended. She sorts out all of the jobs that I do not have time to...“
Damon Tate
DataBunker Ltd
Testimonials
Nancy has an expert eye for detail. She was always proactive – ensuring I had the resources I needed to do my job. She was also a great problem...“
Graham Gardiner
Aspiren
Testimonials
“Erica has been working with me for over two years and has done a fantastic job of delivering an administration support service and implementing...“
Anastasia Kelly
Chief Executive, Disability Sheffield
Testimonials
“I worked with Erica Holden for over ten years and throughout that time I was constantly impressed by her application to her work and her ability...“
Alan Bennetts
Lawyer (Property/Conveyancing), City of London Corporation
Testimonials
“Erica is a qualified, experienced, professional and highly skilled legal P.A. (she is also very capable of fitting into almost any other...“
Andrew Colvin
Comptroller & City Solicitor (retired March 2012), City of London Corporation.
Testimonials
“Personable, professional and a pleasure to deal with. Erica provides that highly experienced business support any growing organisation needs....“
Drew Forster
The Really Green Garden Company
Testimonials
“Erica was very generous with her time when I needed advice. Free legal assistance is often hard to find, but Erica was fast, reliable and...“
Lizzie Ferrar
Proofreading London
Testimonials
It’s always a pleasure to have Nancy assist with my office admin & paperwork. Nancy’s efficiency & reliability give me the support I need...“
Paul Pearson
New Ground Consultancy
Testimonials
“Erica delivered the project on time and to very high standards. I am pleased to say my stress levels have reduced significantly!”
Richard Slack, Director
Gasworks UK, Chesterfield
Testimonials
“I have known Erica for several years and have been very impressed by her professionalism, hard work and good nature and would have no hesitation...“
Michael Joshua
Solicitor, London
Testimonials
It was a pleasure to work with Nancy – always positive, effective and efficient in the services that she provided to me and the Board of
Tina Fahm
Fahm & Co
Testimonials
Working with Nancy was a pleasure, she produced the artwork for our national conference brochure and did a great job. I found her very helpful with...“
Lin Cheung
Chesterfield Counselling
Testimonials
I was the CEO of ARC UK when I first met Nancy and she was my PA and PA to the Board of
Mark Gray
Mark Gray Associates
Testimonials
It is good to know that all we have to do when we need help is to pick up the phone!”
Lorna Wallace, Chief Executive Officer
Community Voluntary Partners (Bolsover)
Testimonials
“Erica was recommended to us by another business and has proved to be a really useful connection. Initially we asked Erica to help out covering...“
Yvonne Card
Director, Hewitt Card Chartered Accountants
Testimonials
Nancy has been supporting me with diary management and administration since March 2012. My work life balance has significantly improved as a direct...“
Poppy Jaman, CEO
Mental Health First Aid England
Case Studies
Lorna Wallace, Chief Executive Officer
Community Voluntary Partners (Bolsover)
Case Studies
Yvonne Card - Director
Hewitt Card Accountants, Mansfield
Case Studies
Helen Whitney,CEO
Each Amazing Breath CIC
Case Studies
Anastasia Kelly, Executive Director
Disability Sheffield
Case Studies
Richard Slack, Director
Gasworks UK Ltd, Chesterfield
