Case studies



As the CEO of an expanding not for profit organisation, I was exploring ways of how I could free some of my time to enable me to meet the increasing challenges and growth of Each Amazing Breath as an Organisation.
The pressures on my time were increasing due to growth of my team, delivering the national pilot to deliver resilience building within Nottinghamshire schools and creating new and exciting resilience building modules and programmes and preparing impact reports etc.
After long and careful consideration, I identified I needed senior level administration and business support to assist with:
- a review of our processes and procedures
- developing office systems
- introducing and providing new staff and sub-contractor contracts and handbooks
- create new policies and procedures and update those already in existence
- help staff and team members through the changes that would need to take place for the Organisation to move forward.
- focused management and completion of the online NHS Toolkit to ensure compliance with the required conditions of grant.
- other tasks as identified during review process
I needed someone who had the relevant skills, knowledge and experience to be able to pull all of these projects together and meet tight deadlines. I was also aware I would need someone who could work for the Organisation on an ‘as and when needed basis’ with flexibility, efficiency and be cost-effective.
I took to the internet to look for a suitable service provider and came across Wright Business Support. I called and spoke with Erica, who I found to be very helpful, friendly and knowledgeable. After meeting and speaking with her I was in no doubt that she was the very person who I felt I could work with and rely on to help.
Erica began by taking an overview of the current status of Each Amazing Breath and this was followed by a meeting where Erica gave her recommendations, thoughts and ideas of how we could take the Organisation forward and what would need to be done to do this. After discussion Erica proceeded to complete the NHS Toolkit, updated our policies and procedures and introduce new ones where required. She drafted and completed our staff and sub-contractor agreements and handbooks as well as undertaking other administrative and business support tasks en-route.
Also of concern to me was having some form of protection of our Take Five at School modules. I had spent a great deal of time in developing and writing these modules and was therefore keen to protect that investment. I sought the advice of a consultant as to how I could protect my work. I was originally advised that this was not possible. I therefore decided to discuss this with Erica, as it was something I was keen to address, she pointed out that the advice we had received was based around patents. Erica informed me that what I really needed was IPR (Intellectual Property Rights) as the ‘product’ was in my head (Intellectual Property) and not an actual/physical product (Patent) and she proceeded to ensure the relevant copyright protection was added to the contracts we held with our clients, therefore protecting all of the time and energy I had put into developing our Take Five school modules.
The skills, knowledge and expertise Erica had gained during her many years working at senior level within the legal industry and in business support in general was invaluable to both myself and Each Amazing Breath as an Organisation. I felt so lucky to have found Erica and continue to work with her as we move forward and see her as a highly valued member of our team.
Working with Erica and her colleagues has allowed Each Amazing Breath to establish strong Organisational foundations by implementing new policies and procedures, contracts and handbooks and meet the requirements of our NHS grant via the Toolkit completion, and more, and all within very tight deadlines.
I would have no hesitation in recommending Erica of Wright Business Support to any other not for profit organisation or business who needs cost effective and efficient support or consultancy services.
Helen Whitney,CEO
Each Amazing Breath CIC
Testimonials
Nancy has been supporting me with diary management and administration since March 2012. My work life balance has significantly improved as a direct...“
Poppy Jaman, CEO
Mental Health First Aid England
Testimonials
“Erica is a qualified, experienced, professional and highly skilled legal P.A. (she is also very capable of fitting into almost any other...“
Andrew Colvin
Comptroller & City Solicitor (retired March 2012), City of London Corporation.
Testimonials
Nancy has an expert eye for detail. She was always proactive – ensuring I had the resources I needed to do my job. She was also a great problem...“
Graham Gardiner
Aspiren
Testimonials
I was the CEO of ARC UK when I first met Nancy and she was my PA and PA to the Board of
Mark Gray
Mark Gray Associates
Testimonials
“Erica was very generous with her time when I needed advice. Free legal assistance is often hard to find, but Erica was fast, reliable and...“
Lizzie Ferrar
Proofreading London
Testimonials
It’s always a pleasure to have Nancy assist with my office admin & paperwork. Nancy’s efficiency & reliability give me the support I need when...“
Paul Pearson
New Ground Consultancy
Testimonials
“I have known Erica for several years and have been very impressed by her professionalism, hard work and good nature and would have no hesitation...“
Michael Joshua
Solicitor, London
Testimonials
Working with Nancy was a pleasure, she produced the artwork for our national conference brochure and did a great job. I found her very helpful with...“
Lin Cheung
Chesterfield Counselling
Testimonials
It was a pleasure to work with Nancy – always positive, effective and efficient in the services that she provided to me and the Board of
Tina Fahm
Fahm & Co
Testimonials
“Personable, professional and a pleasure to deal with. Erica provides that highly experienced business support any growing organisation needs....“
Drew Forster
The Really Green Garden Company
Testimonials
“Erica was recommended to us by another business and has proved to be a really useful connection. Initially we asked Erica to help out covering...“
Yvonne Card
Director, Hewitt Card Chartered Accountants
Testimonials
“Erica has been working with me for over two years and has done a fantastic job of delivering an administration support service and implementing...“
Anastasia Kelly
Chief Executive, Disability Sheffield
Testimonials
“I worked with Erica Holden for over ten years and throughout that time I was constantly impressed by her application to her work and her ability...“
Alan Bennetts
Lawyer (Property/Conveyancing), City of London Corporation
Testimonials
It is good to know that all we have to do when we need help is to pick up the phone!”
Lorna Wallace, Chief Executive Officer
Community Voluntary Partners (Bolsover)
Testimonials
“Erica delivered the project on time and to very high standards. I am pleased to say my stress levels have reduced significantly!”
Richard Slack, Director
Gasworks UK, Chesterfield
Testimonials
Nancy has been working with us for about 18 months. She is excellent and highly recommended. She sorts out all of the jobs that I do not have time to...“
Damon Tate
DataBunker Ltd
Case Studies
Yvonne Card - Director
Hewitt Card Accountants, Mansfield
Case Studies
Anastasia Kelly, Executive Director
Disability Sheffield
Case Studies
Helen Whitney,CEO
Each Amazing Breath CIC
Case Studies
Lorna Wallace, Chief Executive Officer
Community Voluntary Partners (Bolsover)
Case Studies
Richard Slack, Director
Gasworks UK Ltd, Chesterfield